We would leave tomorrow, but nobody knows where the passwords are.
Our answerHandover, including credentials
← Nueva TechnologyNueva Technology
Changing IT provider is easier than staying with the wrong one.
A planned move, handled professionally with your outgoing provider, so your people barely notice the change.
Moving from your current provider to Nueva
- Contract checkNotice period and exit terms
- DiscoveryEvery user, device, server, network, licence and vendor
- HandoverCredentials, licences and domains
- Go-live and reviewNew support details and a short welcome
ARN SMB Partner of the Year 2024 & 2025
SMB1001 Gold
ISO/IEC 27001 certified
Service desk teams in Sydney and Manila
Who it is for
For anyone who would leave, if leaving felt safe.
Organisations unhappy with their current IT provider but worried that switching will be risky, disruptive or locked behind a long contract.
What we hear
Sound familiar?
Our contract renews automatically and we missed the notice period last year.
Our answerContract check
Clear terms
Clear terms, both ways
Our standard managed services agreement is one year, billed monthly. If you would rather avoid annual price reviews, a multi-year term locks your rate for its full length. Some moves need an onsite site and IT audit first. Where that applies, it is scoped and priced as professional services before you sign, so there are no surprises.
One year, billed monthly
- Our standard managed services agreement
Your rate locked for the full term
- For organisations that would rather avoid annual price reviews
Where an onsite site and IT audit is needed first, it is scoped and priced as professional services before you sign.
What is included
Six steps from notice to go-live.
Contract check
We help you read your current agreement, notice period and exit terms, so you can time the move well.
Discovery
We document every user, device, server, network, licence and vendor relationship. You keep the documentation.
Onboarding plan
You get a dated onboarding plan and a fixed scope before you sign.
Handover
We agree a professional handover with your outgoing provider, including credentials, licences and domains.
Baseline
Our monitoring, backup and security tooling goes in, and the most critical gaps are fixed first.
Go-live and review
Your staff get their new support details and a short welcome. We then report what we found, what we fixed and what we recommend next.
How we run it
We start with what is not written down.
Most of the risk in switching providers comes from what is not written down, so we start there. Everything we learn about your environment is documented in our service platform before go-live, and any change that carries risk is scheduled out of hours and agreed with you first. The conversation with your outgoing provider is ours to manage, not yours.
- 01
Start with what is not written down
That is where the risk is.
- 02
Documented before go-live
In our service platform.
- 03
Risky changes out of hours
Agreed with you first.
- 04
We manage your outgoing provider
The conversation is ours, not yours.
What you can hold us to
What you can hold us to
Agreed in writing01 · BEFORE YOU SIGN 02 · ALWAYS 03 · OUT OF HOURS 04 · IF YOU LEAVE
✓A dated onboarding plan and a fixed scope before you sign
✓Documentation of your environment that stays yours
✓Changes that carry risk agreed with you and scheduled out of hours
✓A complete handover if you ever decide to leave us
Security built in
Old access, removed on the way in.
A change of provider is when old access is most likely to be left behind. We rotate admin credentials, remove accounts that should not exist and check who can reach what. Where you need more, Nueva Cyber can run a security review as part of the move.
NUEVA TECHNOLOGYDuring the move
- Admin credentials rotated
- Accounts that should not exist removed
- Who can reach what, checked
NUEVA CYBERSecurity review
- As part of the move, where you need more
It depends on your size and complexity. You get a dated onboarding plan before you sign.
Onboarding is part of becoming a managed services customer. Where an onsite site and IT audit is needed first, we scope and price it as professional services before you sign.
It is rare, but we have a process for it. Most of what we need is available through your own admin accounts, which you are entitled to.
A well-planned move should not interrupt your people. Any change that carries risk is scheduled out of hours and agreed with you first.
Before you give notice. We can help you check your contract terms and plan the timing.
You get a complete handover, including documentation, admin access, SOPs, architecture and network diagrams, and we work with you or your new provider until the move is done.