Reception still transfers calls to people who left last year.
← Nueva TechnologyNueva Technology
Phones, meetings and devices that just work.
We bring your phone system, meeting rooms and staff devices together on one platform, set up properly and supported by the same team that runs your IT.
Head office moves to cloud calling
- Numbers portedExisting numbers kept
- Call flows liveAuto attendants, call queues and voicemail
- Meeting rooms switched onOne-touch join
- Emergency calling testedLocation details for each site
ARN SMB Partner of the Year 2024 & 2025
SMB1001 Gold
ISO/IEC 27001 certified
Service desk teams in Sydney and Manila
Who it is for
For phone systems and meeting rooms that slow people down.
Organisations on an ageing phone system, with meeting rooms that need IT help to start a call, or a fleet of Windows 10 devices due for replacement.
What we hear
Sound familiar?
Every meeting starts with ten minutes of finding the right cable.
Our answerOne-touch meeting rooms
What changes
From three providers to one team.
| Area | With Nueva |
|---|---|
| Phones | Cloud calling, supported by the same team that runs your IT |
| Meetings | One-touch meeting rooms that work the same way in every room |
| Devices | New devices ship direct and set themselves up on first sign-in |
| Support | One team, one number and one service report |
One experience
One experience, wherever people work
Staff use the same number, the same contacts and the same way of meeting at their desk, in a meeting room, at home or on their mobile.
What is included
Phones, rooms, devices and the training to use them.
Business phones
Cloud calling on Microsoft Teams Phone, Dialpad or 3CX, with your existing numbers ported and call flows, auto attendants, call queues and voicemail designed around how your customers reach you.
Meeting rooms and conferencing
Certified Microsoft Teams Rooms and video conferencing from Poly and Yealink, sized for each room, with one-touch join.
Devices and handsets
Desk phones, headsets and Windows 11 laptops from HP, Dell and Lenovo, enrolled through Microsoft Intune and ready to use on first sign-in.
Training and handover
Short training sessions for staff and reception, quick reference guides, and documentation of every number, call flow and room.
How we run it
Five steps, tested with your own people.
Every rollout follows the same five steps, so nothing is switched over until it has been tested with your own people.
- 01
Map
We map your numbers, call flows, sites, rooms, devices and current contracts, including any exit terms.
- 02
Design
We agree the platform, call flows, room set-ups and device standards with you in writing.
- 03
Pilot
One team or one site moves first, so we can refine the design before everyone moves.
- 04
Cut over
Numbers are ported and rooms switched on at a time agreed with you, outside business hours, with engineers on hand.
- 05
Support
Changes to call flows, new users and room issues are handled by the same team that runs your IT.
What you can hold us to
What you can hold us to
Agreed in writing01 · BEFORE ANY WORK 02 · CUT-OVER 03 · HANDOVER 04 · ALWAYS
✓A written design and a fixed-price quote before any work starts
✓Cut-over at a time agreed with you, with a rollback plan
✓Documentation of every number, call flow and room
✓One team to call for phones, meetings and devices
Security built in
Locked down against toll fraud and takeover.
Phone systems are a common target for toll fraud and account takeover. Admin access is assigned by role and protected with MFA, international calling is limited to the people who need it, and devices and meeting rooms are managed and patched like the rest of your fleet. Where you want an independent view, Nueva Cyber can review your environment.
NUEVA TECHNOLOGYPhones, rooms and devices
- Admin access by role, with MFA
- International calling limited
- Managed and patched like the fleet
NUEVA CYBERIndependent review
- Where you want an independent view
Platforms
Platforms we work with
In almost all cases, yes. We manage the porting process and schedule the cut-over with you.
No. Teams Phone suits most Microsoft 365 organisations, but Dialpad or 3CX can be a better fit for some contact centres, multi-site operators or budgets. We will recommend what suits you.
Not usually. Most staff use their laptop and mobile. Handsets are still the right choice for reception, shared areas and some roles.
Often, yes. We assess each room and reuse what is still supported before recommending anything new.
Emergency calling is configured with location details for each site and tested as part of every rollout.
We check your exit terms during mapping and plan the cut-over around them where we can.
The same team that runs your IT. One number for phones, meetings, devices and everything else.