Meeting ASIC’s cyber expectations with one accountable partner.
How Nueva brought cyber security, managed IT and office security together for SmithHancock.
- Client
- Industries
- Insolvency & business reconstruction · SMB · Professional Services
- Location
- Parramatta, NSW
- Team
- Approximately 20 staff
- Nueva practices
- Cyber · Technology · Secure
- Partner since
- 2022
A clear view of cyber risk, and a partner who could act on it.
SmithHancock needed to show it was managing cyber risk in line with its ASIC obligations. It needed a grounded picture of its position and practical action, not another product recommendation.
The firm’s previous provider could recommend more products, but could not take responsibility for the wider picture. Nueva began with an assessment, then worked through the priorities with SmithHancock.
The aim: understand the position, address what mattered, then test the work.
Assessment first. Then a connected programme of work.
Cyber, technology and office security considered together, with assessment and testing guiding the work.
- 01Security assessment
See the position clearly
Nueva carried out a security assessment to show where SmithHancock stood against the cyber risks relevant to its ASIC obligations.
- 02Identity · endpoints · email · people
Uplift the foundations
The work included multi-factor authentication, business password management, centralised next-generation endpoint detection and response, email security and security awareness training.
- 03Testing · assessment · direction
Test and guide what comes next
External and internal penetration tests, a phishing simulation and an Essential Eight assessment helped guide further testing and the next stage of uplift.
- 04Recovery · cloud · ongoing care
Keep IT and security connected
Backups covered on-premises systems and Microsoft 365. On-premises servers and systems were migrated to the cloud, with end-to-end managed IT and security.
Integrated security is more than a list of tools.
Identity, devices, people and recovery were addressed as parts of the same security picture.
Identity & access
Multi-factor authentication and business password management.
Endpoint & email
Centralised next-generation EDR and email security.
People & testing
Security awareness training, phishing simulation and penetration testing.
Continuity & cloud
Backups across on-premises systems and Microsoft 365, alongside cloud migration.
2022
An office move became part of the security conversation.
For SmithHancock’s office relocation, network and security uplift, CCTV and door access control were planned alongside IT. The move brought the firm’s physical environment into the same connected conversation.
One accountable partner, looking after the whole environment.
Since 2022, Nueva has looked after SmithHancock’s IT, security and office. End-to-end managed IT and security connects day-to-day technology support with ongoing attention to security.
Copilot education and preparation is part of the conversation, helping SmithHancock prepare thoughtfully for what comes next.
“We needed a partner who understood what ASIC expects of an insolvency practice. Our previous provider answered every question with another product. Nueva showed us exactly where we stood, fixed what mattered most and then proved it worked. Since 2022 they’ve looked after our IT, our security and our office, and we have a confidence in our position we didn’t have before.”
A clearer position. Work that could be tested. One team to call.
The engagement brought assessment, practical uplift and ongoing care into one relationship. Further testing helped guide the next steps, while technology and office security were considered together.